Dashboard / Playing in moderation
Playing in moderation
The tools, lead times and contacts for keeping control of your play.
01Principle
Play only with money that is available, do not chase losses. 18+ and begambleaware.org appear on every page.
02Tools
- Self-exclusion by e-mail: effective within 24 hours, 6 months minimum.
- Break: 7 days.
- Session overview: duration and transactions.
- Youth protection: secure devices and login details.
03Warning signs
Take a break if you:
- play longer or for more money than planned;
- borrow or put off bills;
- grow restless at the thought of stopping;
- hide your play.
04Help
Free and confidential services:
- GamCare — gamcare.org.uk
- Gambling Therapy — gamblingtherapy.org
- Gamblers Anonymous — gamblersanonymous.org
- BeGambleAware — begambleaware.org
05Requesting a limit or exclusion
E-mail from the account's address to support@luckyboom.com, or chat; exclusion effective within 24 hours.
- GamCare — gamcare.org.uk
- Gambling Therapy — gamblingtherapy.org
- Gamblers Anonymous — gamblersanonymous.org
- BeGambleAware — begambleaware.org
06How to request a limit or exclusion
Write to support@luckyboom.com from your registered email address, or use the 24/7 live chat. Exclusion requests are acted on within 24 hours.